Frequently Asked Questions
Getting Started
What if I have a question about a Dripos product?
Our support team is here to help with any Dripos-related questions, troubleshooting, or guidance. Call or text (781) 583-3699 during business hours: Monday–Friday, 8 AM – 6 PM EST.
Our team can:
- Walk you through Dripos features and workflows
- Help customize features for your shop
- Document feedback and report issues
- Assist with any other Dripos-related questions
Urgent Support: Our line is available 24/7 for critical issues like payment errors, hardware connectivity problems, payroll errors, or POS system failures. For non-urgent questions outside business hours, please consult the Dripos Guidebook or email us at support@dripos.com.
How do I start using Dripos?
To start using Dripos, your first step is to connect with a Sales Representative and sign your service agreement. Once your contract is finalized, you’ll be paired with a dedicated Implementation Specialist who will guide you through onboarding.
During onboarding you’ll:
- Receive an onboarding checklist to begin setup tasks like building your menu, adding employees, and configuring hardware.
- Participate in a series of implementation calls — including a Kick‑Off, Pulse Check, and Pre‑Launch — to review setup progress and ask questions.
- Finalize hardware and go live with your Dripos system. Your Implementation Specialist will support you through each step to ensure everything is ready.
Once live, Dripos support is available to help you with any ongoing questions or needs.
How long does it take to get set up on Dripos? What are the steps?
On average, Dripos onboarding takes 30–60 days.
During this process, customers receive checklists to guide key setup tasks, including menu building, adding employees, and hardware setup. You’ll also have a series of three calls with your Implementation Specialist:
- Kick-Off Call – to start your setup and review the checklist
- Pulse Check – to track progress and answer questions
- Prelaunch Call – to finalize everything before going live
These calls cover all checklist tasks and give you the chance to ask your Implementation Specialist about anything related to your Dripos setup.
What happens if my hardware breaks?
If your hardware breaks, you can purchase replacements directly from hardware.dripos.com.
What is the hardware warranty policy?
Dripos will replace defective hardware within one year of purchase. Please note this does not cover damage caused by drops, spills, or other customer mishandling. After one year, additional hardware can be purchased from hardware.dripos.com.
Note: Tablets (iPads or Android devices) are not included in Dripos’ hardware warranty.
What is the hardware return policy?
Dripos accepts returns of unused hardware within 30 days of purchase. To start a return, email support@dripos.com and our team will guide you through the process.
How much does Dripos hardware cost?
Dripos hardware pricing varies depending on the items and any accessories you select. To see our latest offerings and pricing, visit hardware.dripos.com and enter the password 07139.
How can I switch from my current Point of Sale (POS) provider?
Our implementations team will meet with you to ensure that your transition goes smoothly, and you will have a designated point of contact to walk you through every aspect of your transition seamlessly. You may need to contact your previous POS provider to ensure data gets transferred over correctly, but Dripos offers support throughout this entire process.
Do I need to buy new hardware?
Short answer - not always!
POS: The Dripos POS operates on almost all iPads and Android tablets that have been released in the past 2-3 years. Your implementation contact can also assist in helping see if you have any existing hardware that can be reused.
Card Reader: In order to take payments, our partners use Stripe’s S700 terminal card reader. We sell these at cost and they are required in order to use the Dripos system.
Pricing & Plans
Can I still take payments without WiFi?
Yes! If your internet goes down, Dripos’ Offline Mode lets you keep taking orders so your business doesn’t have to stop. While offline, you can accept cash and manual card payments. Once you’re back online, simply reconnect and process those orders to complete the transactions.
How do I issue refunds?
Refunds can be processed directly through the Dripos POS app or your Dashboard. You can refund an entire order, a specific amount, or individual items. For orders placed through third-party integrations, refunds must be completed through your third-party merchant account.
Does Dripos help with fraud protection?
Our POS is built on Stripe’s secure payment infrastructure, which includes multiple layers of protection designed to help safeguard card transactions.
All in-person card payments are encrypted and processed through Stripe’s PCI-compliant systems, meaning sensitive card details are never stored on your device or our servers. Stripe continuously monitors transactions for unusual patterns and potential risk, helping identify suspicious activity across its global payments network.
If abnormal behavior is detected, additional verification, delays, or reviews may occur to help protect both you and your customers. This approach helps reduce fraud while keeping checkout fast and reliable for legitimate customers.
Do I have to pay for each of my employees to use Dripos?
No — you do not pay a separate Dripos subscription for each employee. Your core subscription covers access for your team, and you can create individual logins with roles and permissions so staff can use the system without extra per-user fees.
For payroll users, there is a separate charge per employee: a $30 monthly base fee, plus $6 per employee paid during the month.
What cards can I accept with Dripos POS?
With Dripos POS, you can accept all major payment types, including:
- Chip & contactless cards (e.g., Apple Pay & Google Pay)
- Magstripe cards
- Manual card entry (for offline or online transactions)
This ensures you can take virtually any card your customers want to use.
Are there any hidden fees I should be aware of?
No — there are no hidden fees. Your subscription covers your core system, and any optional add‑ons (like payroll or delivery integrations) are clearly priced separately if you choose to add them.
How much does Dripos cost?
The core Dripos subscription is $160 per month. Optional add-ons are available to expand your system:
- Payroll: $30 base / month + $6 / employee paid / month
- Delivery Integration: $50 / location / month
- Branded Mobile App: $100 / location / month
- Accounting (Coming Soon): $50 / month
These add-ons let you customize Dripos to fit your shop’s needs as your business grows. You can view more details at our pricing page.
When will I get paid from my sales?
Payouts from card sales get batched in the evening (varies depending on time zone) from one business day to the next. Dripos uses Stripe to pre-flight credit card payouts so Dripos partners can receive their funds the next business day. After Dripos pays out funds, the timeline that it takes to hit your account depends on your bank.
If Dripos partners use tax withholding features to withhold sales tax for a later payout, normal daily payouts with take longer to land in bank accounts. This timeframe is typically as follows — one day to process the funds and then pay those funds out any time your receiving bank takes to process the funds.
What will Dripos cost me in processing fees?
Dripos processing fees are 2.6% + .15c per transaction for card present transactions, and 2.6% + .30c for non card present transactions (typically online or mobile orders). Our sales team can help you understand how much this will cost you based on your average ticket size.
Can I start using additional Dripos features after I launch my shop, or does everything have to be done at once?
If not every Dripos feature is for you immediately, that’s okay — our implementations team and support team can help onboard and introduce you to more features if they become applicable to your business, like payroll, third party delivery, accounting, and more.
Features & Functionality
What is the Dripos Dashboard?
The Dripos Dashboard is the web‑based management portal where you control your business settings, menu, team management, marketing campaigns, reporting, and more. It’s the administrative hub that works alongside the Dripos POS and Dripos Hub app to give you full visibility and control over your coffee shop operations.
What is Dripos Go?
Dripos Go is the mobile version of the Dripos POS that runs on iPhone and Android devices. It syncs with your main POS system and lets you create tickets and accept card payments on the go — perfect for table service, events, or flexible checkout workflows.
What reporting does Dripos provide?
Dripos includes robust reporting with access to 20+ unique report types across the Dashboard, POS, and Hub App. These reports let you dive into key business metrics like daily and weekly sales, payment method breakdowns, cash flow, team performance, and inventory usage so you can track trends and optimize operations.
What tools are available through Dripos to manage my earnings?
Dripos gives you insights into your business through detailed reports and payout breakdowns. You can track sales by product, payment method, and date/time ranges to see exactly which transactions are included in each payout. Together, these tools help you understand revenue trends, monitor earnings, and make informed financial decisions.
What tools are available through Dripos to run my operations?
Dripos provides a suite of operational tools to help you run daily business workflows efficiently. These include:
- Cash management for tracking cash drawers and tip buckets
- Invoicing and billing accounts to streamline checkout and manage accounts receivable
- Inventory tools from simple stock tracking to end‑to‑end supply chain management
- Daily checklists to keep teams aligned on routine tasks
- Patron Chats to communicate directly with customers via text
All of these tools work together in Dripos to help you keep your shop running smoothly.
What tools are available through Dripos to lead my team?
Dripos provides comprehensive team management features, including:
- Scheduling and Timecards
- Roles & Permissions Controls
- In‑App Team Messaging
- Time-Off Policies
- Onboarding Documents
- Payroll Processing (at an add-on price)
How can I market to my customers with Dripos?
Dripos includes built‑in marketing tools that let you create and send email and text campaigns, build audience segments, and use AI‑powered editors to craft campaigns. You can also set up loyalty programs, helping you stay in touch and drive repeat visits.
How are orders taken with Dripos?
Dripos lets you take orders from multiple channels all in one system — including the POS register, mobile app, order website, kiosks, and delivery integrations. All orders route to your ticket screen so your team sees them in real time.
Do I own my customer data when an order is taken through Dripos hardware or software?
Yes — you retain full ownership of your customer data. Any non-public data you provide to Dripos to enable the service (“Customer Data”) belongs to you, including any data derived from it that is provided back to you through the platform.
Dripos will protect your data and use it only to provide and improve the service. The company may also analyze de-identified or aggregated data to enhance Dripos features and performance, but your individual customer information is never shared in a way that identifies your customers.
What are the add ons?
Dripos offers optional add-ons you can add to your Core package, including:
- Payroll — Run payroll and manage taxes and benefits
- Delivery Integrations — Connect platforms like Uber Eats, DoorDash, and Grubhub
- Accounting — Support your bookkeeping and financial workflows
- Branded App — Launch your own custom mobile ordering app
These add-ons let you tailor Dripos to your shop’s needs as you grow.
What is included in the Dripos Core package?
The Dripos Core package gives you an all-in-one system to run your coffee shop — starting with core Point of Sale and Order System features. It includes order taking across multiple platforms (app, website, kiosk, and delivery), a synced menu across all channels, and backend tools for managing orders and prep. You also get team management (scheduling, timecards, employee messaging), marketing tools, and administrative features like invoicing and cash management — all in one intuitive platform with dedicated support.
Optional add-ons like payroll and delivery integrations are available separately if you choose to expand beyond the Core plan.
Integration & Compatibility
What kind of hardware solutions sync with Dripos Point of Sale?
Dripos works with a range of hardware to fit your setup:
- iPads and Android tablets for your POS, ticket screens, and kiosks — you can use multiple devices together at no extra cost.
- Stripe S700 card readers for accepting chip and contactless payments.
- Optional accessories such as thermal printers, barcode scanners, cash drawers, and tablet stands to support your workflow.
Does Dripos POS work with my existing business tools and services?
Dripos is designed to be an all-in-one solution, so most of your sales, orders, and operations can run directly through our system. While we don’t currently offer extensive integrations, Dripos does support major delivery platforms like Uber Eats, DoorDash, and Grubhub through our delivery add-on.
This means your online and in-store orders, menus, and reporting are all synced in one place, helping reduce the need for multiple separate tools.
Can I manage my inventory from my Point of Sale?
Yes! Dripos includes Inventory tools that let you track stock in real time from both your Dashboard and your POS. You can add inventory to products, see which items are out of stock, track expiration dates, set auto‑replenishment rules, and manually adjust quantities when needed — all from within the Dripos system.
Does the app work with my iPhone, iPad or Android device?
Yes! Dripos works on Apple and Android devices. The Dripos POS app runs on iPads and Android tablets, and Dripos Go lets you use a mobile version on iPhone and Android phones for on-the-go order taking and payments.
Minimum requirements: iPads or iPhones must be running iOS 14 or later, and Android devices must be running Android 8.0 or later.