People of Dripos: Nisha Desai
Get to know Nisha — trivia enthusiast, seasonal latte fan, and the Director of Customer Success helping bring customer feedback straight into the Dripos roadmap.
Please introduce yourself!
Hi, I’m Nisha! I was born and raised in St. Petersburg, Florida, before heading to Chicago to attend the University of Chicago. After graduating, I spent a couple of years working as an Investment Banking Analyst at William Blair. As much as I loved my time in Chicago, I made the move to New York a little over a year ago to join the team at Dripos.
Outside of work, you’ll usually find me trying new restaurants with friends or diving into some kind of game — whether it’s board games, card games, or my latest obsession: trivia. I can’t believe it’s already been a year in New York, and I’m excited to keep exploring new spots and discovering everything the city has to offer.
What is your go-to coffee order?
I’m a sucker for seasonal lattes — especially anything berry-flavored.
What is your go-to coffee shop?
Black Press Coffee
What is your role at Dripos? and what is your favorite part of your role?
I serve as the Director of Customer Success, where I lead our customer support team and advocate for our customers across the company. My favorite part of the role is being at the intersection of our customers and our product — turning real-world feedback into meaningful improvements that directly shape our roadmap and help our clients grow.
We’re really lucky to work with customers who are thoughtful, engaged, and open about sharing their feedback. Listening to our customers has always been core to how we build, and having a community that’s so invested in helping us improve makes the work even more meaningful.
What do you enjoy most and least about working at a tech start up?
What I enjoy most about working at a tech startup is the direct impact we’re able to make every single day. There’s something incredibly rewarding about knowing your work truly matters — both to our customers and to the direction of the company. I also love the sense of ownership that comes with it and feeling like my perspective is genuinely valued.
The most challenging part is that things move fast — priorities can shift quickly, and there’s always more to do. But that pace is also what makes it exciting and pushes me to grow!
Can you describe a specific achievement at Dripos you are most proud of?
I’m especially proud of the work I’ve done on the product side of Dripos. In my role, I’m fortunate to hear a lot of customer feedback firsthand and use it to advocate for meaningful changes in our product. One project I’m particularly excited about is the rework of our Supply Chain feature — I can’t wait to see how our customers respond when it goes live!
What are you most excited to build, solve, or see come to life at Dripos this year?
I’m really excited to see several of our projects come to life this year, especially the launch of our Accounting feature!
What’s something about our customers that constantly surprises or inspires you?
What stands out to me most is how every coffee shop we work with feels completely different from the next. It’s amazing to see how intentional they are about building something unique, from their menu and branding to the way they serve their community.
What does great customer success look like at Dripos, and how is it different from basic customer support?
Great customer success at Dripos means being a real partner — not just fixing issues when they pop up, but helping operators run smoother, less stressful days. Support reacts to problems, but customer success is about staying a step ahead and making sure our customers feel confident and set up to grow.
