From the Founder: Our New Order App and Review Agent
TLDR: We just shipped two of the biggest updates since day one. A Review Agent that asks your happy customers for Google reviews so your team doesn't have to, and a rebuilt Dripos order app that makes mobile ordering faster for your guests.
For those of you I haven't met yet, I'm Jack, the founder and CEO of Dripos. I recorded a short video for each of these launches. They're below, along with the longer version of why we built them.
Where this started
When we started Dripos in 2018, I spent two years working for free as a barista alongside our first customers while we built the very first version of the product.
We've grown a lot since those early mornings behind the counter. This year we passed $1 billion in payments processed, and every dollar of that came through your shops. That one still feels a bit surreal.
What hasn't changed is the reason we're doing this. Our whole team is motivated to build the best possible product for the people who run coffee shops. That's why I'm excited about the next few months. We're rolling out some of the biggest updates we've made since we started, and I'll be recording a short video for each one: what's new, why we built it, and how it can make your day a little easier.
Here are the first two.
Meet the Review Agent
Here's a problem every shop owner knows. Happy customers rarely think to leave a review, and your team is too busy to ask. So the reviews that do show up tend to come from the one guest who had a bad morning.
The Review Agent asks for you, around the clock.
How it works
- After a visit, Dripos checks in with your customer by text or email.
- If they loved their experience, they get a one-tap path to your Google Business Profile. Great visits turn into public reviews that bring in new guests.
- If something wasn't quite right, that feedback comes straight to you, so you can respond directly.
Why we built it
Your Google profile is often the first thing a new customer sees before they ever walk in. The shops with lots of recent reviews look busier and more trusted, even when the coffee down the street is just as good. Most owners know this. Almost none of them have time to do anything about it.
The Review Agent handles the asking. And because unhappy feedback comes to you first, you get a chance to make it right before it becomes a one-star review.
You can learn more and turn it on in your dashboard.
The new Order App: built from the ground up
We rebuilt the Dripos order app from scratch. The goal was simple: make it faster and easier for your customers to order from you, and give them a reason to keep coming back.
What your guests get
- Checkout in seconds with Apple Pay. No typing card numbers in line.
- One-tap reorder. Their usual drink, ordered again in one tap.
- Live order updates on the lock screen. They know exactly when to walk in, so fewer people hover at the hand-off counter asking if their drink is ready.
- Menu, gift cards, and rewards in one place. Regulars can see their points and redeem rewards without asking at the counter.
Why it matters for your shop
Mobile orders are some of your easiest revenue. The order is already paid for, the guest already knows what they want, and your bar can plan around it. Every second of friction in an app is a chance for someone to give up and go somewhere else. We wanted to remove as much of that as we could.
Your team benefits too. When rewards and gift card balances live in the app, that's one less conversation at the register during a rush.
We want to help you offer the best mobile ordering in the industry. The new app is available now on iOS and Android. If you run a branded app, it will move to the new order app over the next two weeks.
You can read more about online ordering with Dripos, or see the mobile ordering setup guide in our help center.
What else shipped
A few smaller things in this release that you'll notice:
- Faster, more stable printing.
- Branded apps moving to the new order app over the next two weeks.
- No payment method needed for coupons that cover the full order. If a reward or coupon covers everything, guests can check out without entering a card.
The full list is in the October 20 release notes.
What's next
This is the start of a run of launches over the next few months. I'll keep recording a video for each one so you hear it from us directly, including why we built it and where our focus is.
Thank you for choosing Dripos.
Jack, Founder & CEO
