Dialed In: Inside Dripos Implementation

Hello and welcome to the first installment of Dialed In. My name is Alec and I work here at Dripos as a Manager on the Implementation team. Each month we will be publishing a write up on what we’re up to on the Implementation front. Look out for insight into industry trends, helpful tips and tricks for shop owners, and a peek behind the curtain at what is happening in our corner of the coffee world.

What is Implementation?

Before getting into recent happenings, it may be helpful to understand the role of the Implementation team here at Dripos. The implementation process starts immediately after you sign a contract with Dripos., Customers are connected with a member of the implementation team like myself. From here, via a series of calls, we work alongside both new and existing businesses as a consultant, helping with best practices regarding things like menu building, loyalty programs, developing new workflows, and adding improvements to existing ones. We work with our customers all up through their launch, at which point they are transitioned to our customer success team.

As expected, the first two months of 2026 have proved to be quite busy for the team. It’s typical for us to see a multitude of new customers wanting to start off fresh in the new year with a new POS system. There’s also many existing customers wanting to implement new features that they have not yet activated, such as payroll, custom built ordering apps, or third party delivery integration. Since the start of 2026 we have launched shops across 31 states and have officially surpassed 1,000 customers live on the Dripos platform!

Implementation Launches: Little Bear Coffee Co.

One launch we’d like to highlight specifically is Little Bear Coffee Co., based in Albuquerque, New Mexico. Established in 2018, Little Bear roasts and serves exceptional specialty coffee across four unique locations in the Albuquerque area. As the business has continued to grow in both size and volume, ownership realized that using multiple different software tools for key aspects of the business led to information gaps and inefficiencies, causing difficulties for management and baristas alike. Enter Dripos. Looking to consolidate their various software systems and manual workflows into one intuitive platform, they turned to Dripos, and were able to integrate features such as kitchen display screens, digital loyalty, giftcards, fully up and running across all locations in just 60 days. If you are ever in need of great coffee in the “Land of Enchantment”, check them out!

Thanks for reading, and as we look forward to the exciting year ahead here at Dripos stay tuned for more editions of Dialed In, and be sure to check out Counter Talk and keep up with our socials for all things Dripos. Until next month!